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The accelerating pace of bank closures is now compounded by threats to the future of free ATMs, meaning carers face being drawn into a more intrusive support role where older peole are reluctant to move to online or mobile banking.
Following warnings in early 2018 against any further erosion of the ATM network, Treasury Committee chair Nicky Morgan launched an inquiry in November into how vulnerable consumers access financial services.
Which? is also campaigning to protect free ATMs and our Director Hilary Cooper, continues to work to influence national policy on access to cash. Read Hilary's blog for the Oxford Institute of Population Ageing.
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Catch up with Betty and Liz - our mother and daughter blog about the ups and downs, fun and frustration of caring across the generations.